Refund policy
We recommend reviewing the individual product details of the item you are purchasing to see if it is excluded from our policies.
Returned items must be received in their original packaging, unused, unworn, and undamaged. You must ensure the original packaging, gift box, diamond certificate (if applicable), and any other items received in your original package are included in the return shipment.
Jewelry must be returned in perfect condition, as they were delivered to you. Diamonds cannot be separated from their setting. We will not accept any return if the creation shows signs of wear, has been used, or has been altered from its original condition in any way.
Please re-use the cardboard shipping box provided, or place it in an appropriate shipping carton to prevent damage in transit.
We recommend keeping a record of your tracking number so you may monitor the status of your return shipment.
We are not responsible for damages incurred in transit. Please ensure that your piece is properly packaged to ensure it doesn’t get damaged or we will not be able to fulfill your return.
Once we receive your item(s) and confirm they are in their original condition, a refund will be issued to your original form of payment for items eligible for return, and a store credit will be issued for exchanges. Please allow up to 7-14 business days from the time we receive your returned order for your refund or exchange to be processed. Please note that the shipping charges and a $20 restocking fee will be deducted from the total of your purchased order.
In-Stock Jewelry - 14-day return policy refunded to original form of payment.
Made-to-order Jewelry - 14-day exchange policy for in-store credit with a 20% restocking fee. All the items in the Sustainable collection are made-to-order.
*ITEMS EXCLUDED FROM OUR POLICY
Custom Orders, High Jewelry, Jewelry with Custom Cutouts, International Orders outside the US, Sale items over 25%, Resized Jewelry.